News and Events

PHF Webinar: Tackling Big Challenges with a Full QI Culture Shift

Wednesday, June 13, 2018 - How can an organization leverage the public health accreditation process to spark creativity, innovation, and further staff involvement in performance improvement efforts? How does an organization move beyond aligning its performance management system and quality improvement efforts with accreditation standards, and move toward a full culture shift? Register today to join the Public Health Foundation (PHF) for a webinar on June 19, 2018 from 3 to 4 p.m. EDT to learn how the Springfield-Greene County (MO) Health Department tackled these big challenges and revamped its Quality Council. 

QI Initiatives to Improve Food Safety

Thursday, June 7, 2018 - Safe food handling practices are important for preventing foodborne illness. Check out these initiatives to see how different health departments across the U.S. have used QI to improve food safety education and practices. 

Improving Food Safety Knowledge for All 
After noticing that the scores on certification exams given after food safety training courses to restaurant workers were markedly lower for workers in Chinese restaurants, the county undertook a QI project that included Chinese restaurant owners, managers and workers in the process. Multiple changes were made in the training process to adapt it to the needs of the workers, including training and testing in simplified Chinese and offering the course at times when the workers could attend. Continue reading here
Operation Chuck Wagon: Permitting Unlicensed Mobile Food Vendors
This northern Kentucky health department wanted to increase the percentage of properly licensed mobile food vendors to correct unsafe food handling and prevent foodborne illness related to mobile food vendors such as food trucks. With the large light-industry and numerous warehouses located throughout the district, many employees frequently have quick meals from these mobile vendors. The QI project increased the percentage of properly licensed mobile food vendors to 100% from a baseline of 25% and also achieved a 100% compliance rate with required temperature controls, which had been a big problem during initial inspections. Continue reading here
Reducing Critical Violations in Wicomico County's Food Service Facilities
Wicomico County had a salmonella infection rate twice as high as the state average. Their QI project found that by focusing on reducing critical violations in retail food service facilities through increasing its outreach and education services to those facilities, the Wicomico County Health Department was able to decrease these violations that were the greatest threat to food safety in their community. Continue reading here
Food Safety: Licensing Faith-Based Organizations for Food Events
The Stratford Health Department's aim was to ensure that at least 75% of faith-based organizations (FBOs) were licensed, so they could provide food during public events throughout the year and minimize the risk of food-borne illness. While working through their QI planning project, staff fixed a decades-old problem with annually licensing FBOs, reduced administrative time spent on licensing, and targeted an effective way to license and educate FBOs about preventing food borne illness. Continue reading here

Click here to search our database of QI initiatives. 


New QI Initiative!

Thursday, May 31, 2018 - Check out this new QI initiative, Increasing Client Responses to the Satisfaction Survey. Using a QI process, Mercer County Health Department significantly increased the number of survey responses from its customers. This feedback is used to help identify areas for improvement and thus is an important part of the health department's strategy to apply QI to its operations. Continue reading here. Click here to browse other QI initiatives related to customer satisfaction and click here peruse conversations about customer satisfaction in the Community Forum. 

PM/QI Peer Network Webinar: Creating a Culture of Quality

Thursday, May 24, 2018 - Join the Association of State and Territorial Health Officials' upcoming PM/QI Peer Network Webinar, Creating a Culture of Quality, on Thursday, June 14, 2018, from 2:30 p.m. to 3:30 p.m. ET. During this convening you'll hear from Washington State's Lean Data Manager, Robin Burkhart, on their Lean Community of Practice and New Mexico's Office of Policy and Accountability Deputy Director, Martin Brown, on their PM/QI Training Series. Click here to register for the webinar.

It's Not Too Late to Register for PHIT 2018

Thursday, May 17, 2018 - The National Network of Public Health Institutes Public Health Improvement Training is taking place from June 26 to 27, 2018, in Atlanta, Georgia. This training conference gives health department leadership and professionals networking opportunities in conjunction with a series of interactive learning and skill-building sessions. Click here to learn more and register. 

phPIN Webinar: To Track QI or Not to Track, That is the Question

Wednesday, May 9, 2018 - Join the public health performance improvement network (phPIN) on Thursday, May 24, 2018 from 4 to 5 p.m. ET for their next webinar, "To Track QI or Not to Track, That is the Question," presented by Katie Amaya, MPH, the Planning and Performance Improvement Manager at Denver Public Health. She'll be sharing their 5 years of experience tracking quality improvement projects as part of their performance improvement framework. Explore the benefits, hear the challenges, and take a tour of their QI project tracking tool. Click here to register for the webinar.

Continual Impact: The 6 Essential Keys to a High-Performing Improvement Organization

Wednesday, May 2, 2018 - This recent article from Continual Impact highlights 6 elements that are necessary to building a high-performing culture of improvement in an organization. These elements "together help unlock an organization to create long-term extraordinary performance. All of them are necessary and one, People, is more important than all the rest. The elements are more than a conceptual framework; each can be diagnosed for gaps by examining the evidence of behaviors that exist in an organization, identifying root causes, and making improvements." Click here to read the entire article.


Subscribe to News and Events