News and Events

NACCHO QI Self-Assessment Pilot Test: Your Input Needed

Wednesday, August 1, 2018 - NACCHO is revising the Organizational Culture of Quality Self-Assessment Tool (QI SAT) which was initially released in 2013. This tool is designed to assess an organization's quality improvement (QI) maturity and is based on NACCHO's Roadmap to a Culture of Quality. These tools provide a framework for organizations to identify strengths and areas for improvement across 6 foundational elements of a QI culture. In an effort to continuously improve the tool, NACCHO is working on developing Version 2.0 of the QI SAT, which incorporates public health practitioner and QI expert feedback.

NACCHO is now in the pilot testing phase of this process and is requesting your help to test the revised version. This pilot test is designed for senior leadership and/or QI leaders with the most knowledge and experience with QI in the organization. The pilot test includes 56 diagnostic statements from the QI SAT, a few demographic/background questions about your organization, and some open ended response questions to provide feedback. We anticipate that the survey should take approximately one hour to complete. All the data will be anonymous and will be analyzed in the aggregate to conduct some reliability testing, identify trends, and further improvements. We ask that the respondent be an individual most knowledgeable about QI efforts in your agency. Please only submit one survey per organization. We are disseminating this survey through a variety of mechanisms so apologies in advance if you receive this invitation multiple times.
If you are able to participate in this pilot test, you may access the survey at this linkNACCHO is requesting that all responses be submitted by Thursday, August 9. If you have any questions or concerns, contact Pooja Verma at you in advance for your consideration in this important step in our process. We look forward to releasing Version 2.0 of this tool in September 2018!

New QI Initiative!

Thursday, July 12, 2018 - Check out this new QI initiative! 

Decreasing Staff Burden by Streamlining the Phone Tree System
Maricopa County Department of Public Health used QI methods to achieve a 90% decrease in callers to the health department who selected the "zero-out" option (transfer of call to a live operator), thereby freeing staff time to focus on other projects and ensuring that more callers quickly and easily reach the area of the department that they are seeking. Continue reading hereClick here to search our database of QI initiatives. 

New QI Initiatives!

Wednesday, June 27, 2018 - Check out these two newly published QI initaitives! 

Improving Sexually Transmitted Disease and Viral Hepatitis Screening among Ryan White Clients 
The Wyoming Department of Health discovered a low rate of screening of Ryan White clients for STDs and hepatitis. Staff did a series of rapid PDSAs to improve the rate of screening and detection, and they are continuing to test further modifications to obtain even better results. Continue reading here
Improving Immunization Data Entry Timeliness into the State Registry
The number of flu vaccines provided by Cerro Gordo County Department of Public Health has risen greatly, with many flu vaccination sites around the rural county. As the number of vaccines rose, the ability to enter the vaccines into the state immunization registry fell, and 57% of flu vaccines were not entered within 7 days of vaccination. A comprehensive QI project identified multiple causes, and multiple process changes were implemented, resulting in a rate of only 1.34% not entered within 7 days, exceeding the goal. Continue reading here
Click here to search our database of QI initiatives. 

New QI Spotlight Article! Quality Planning: A Quick "How-To" Guide

Thursday, June 21, 2018 - PHQIX occasionally publishes Spotlight articles that provide practical guidance for conducting QI in public health. We just published a new Spotlight article that can serve as a quick "How-To" guide for quality planning. 

Quality Planning: A Quick "How-To" Guide
"QI is about improving the process that supports a product, service, or outcome. The lack of a standardized process is often the root of a team's difficulties, resulting in fluctuations that can affect the quality of the process output. For health departments beginning the journey to accreditation, a culture of quality, or a quest to document policies and procedures, it is not at all uncommon to discover that many processes are not known, much less used as standard practice. This type of deficiency could be identified in any number of scenarios, including when a health department embarks on a QI effort." Click here to read the entire article. 
Click here to browse our other QI Spotlight articles. 

PHF Webinar: Tackling Big Challenges with a Full QI Culture Shift

Wednesday, June 13, 2018 - How can an organization leverage the public health accreditation process to spark creativity, innovation, and further staff involvement in performance improvement efforts? How does an organization move beyond aligning its performance management system and quality improvement efforts with accreditation standards, and move toward a full culture shift? Register today to join the Public Health Foundation (PHF) for a webinar on June 19, 2018 from 3 to 4 p.m. EDT to learn how the Springfield-Greene County (MO) Health Department tackled these big challenges and revamped its Quality Council. 

QI Initiatives to Improve Food Safety

Thursday, June 7, 2018 - Safe food handling practices are important for preventing foodborne illness. Check out these initiatives to see how different health departments across the U.S. have used QI to improve food safety education and practices. 

Improving Food Safety Knowledge for All 
After noticing that the scores on certification exams given after food safety training courses to restaurant workers were markedly lower for workers in Chinese restaurants, the county undertook a QI project that included Chinese restaurant owners, managers and workers in the process. Multiple changes were made in the training process to adapt it to the needs of the workers, including training and testing in simplified Chinese and offering the course at times when the workers could attend. Continue reading here
Operation Chuck Wagon: Permitting Unlicensed Mobile Food Vendors
This northern Kentucky health department wanted to increase the percentage of properly licensed mobile food vendors to correct unsafe food handling and prevent foodborne illness related to mobile food vendors such as food trucks. With the large light-industry and numerous warehouses located throughout the district, many employees frequently have quick meals from these mobile vendors. The QI project increased the percentage of properly licensed mobile food vendors to 100% from a baseline of 25% and also achieved a 100% compliance rate with required temperature controls, which had been a big problem during initial inspections. Continue reading here
Reducing Critical Violations in Wicomico County's Food Service Facilities
Wicomico County had a salmonella infection rate twice as high as the state average. Their QI project found that by focusing on reducing critical violations in retail food service facilities through increasing its outreach and education services to those facilities, the Wicomico County Health Department was able to decrease these violations that were the greatest threat to food safety in their community. Continue reading here
Food Safety: Licensing Faith-Based Organizations for Food Events
The Stratford Health Department's aim was to ensure that at least 75% of faith-based organizations (FBOs) were licensed, so they could provide food during public events throughout the year and minimize the risk of food-borne illness. While working through their QI planning project, staff fixed a decades-old problem with annually licensing FBOs, reduced administrative time spent on licensing, and targeted an effective way to license and educate FBOs about preventing food borne illness. Continue reading here

Click here to search our database of QI initiatives. 


New QI Initiative!

Thursday, May 31, 2018 - Check out this new QI initiative, Increasing Client Responses to the Satisfaction Survey. Using a QI process, Mercer County Health Department significantly increased the number of survey responses from its customers. This feedback is used to help identify areas for improvement and thus is an important part of the health department's strategy to apply QI to its operations. Continue reading here. Click here to browse other QI initiatives related to customer satisfaction and click here peruse conversations about customer satisfaction in the Community Forum. 


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