Wood County WIC Client Satisfaction Project
The Wood County Women, Infants, and Children (WIC) program wanted to assess clients' satisfaction with the program as a means to improving program enrollment. Based on survey results, it was found that the draft pick-up process was a burden to many clients. To eliminate the hardship of obtaining the drafts through our current process, we instituted the WIC online education program. Through this program, clients complete an online education modual, take a quiz, and email their certifcate of completion to our office. Once the certificate is received, the client's drafts are mailed to their home and the draft pick-up burden is elminated, thus improving client satisfaction.
Zastava, T. Public Health Quality Improvement Exchange. Wood County WIC Client Satisfaction Project. Fri, 03/29/2013 - 19:40. Available at https://www.phqix.org/content/wood-county-wic-client-satisfaction-project. Accessed February 25, 2018.