WIC Program Patient Flow Analysis

Summary

Impact Statement: 
Due to a variety of barriers, including inefficient flow of clients during WIC visits, eligible families were not engaging with WIC services. The clinics at this health department improved their processes and exceeded their initial goals, allowing many more families to be able to eat well and be healthy. This QI project sparked further improvement ideas and projects among its staff.
Summary: 

The Salt Lake County Health Department in Utah sought to determine Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) clinic flow and client waiting times in six Salt Lake County WIC clinics. Data were collected about waiting times, appointments kept, and participant contact time using the Centers for Disease Control and Prevention's (CDC's) Patient Flow Analysis (PFA) software. After assessing the data, quality improvement (QI) goals were made for each clinic. The goals focused on clinic flow and decreasing waiting times. Patient flow analysis was repeated 1 year later to assess improvement.

Organization that conducted the QI initiative: 
Salt Lake County Health Department
Citation: 

Neville, B. Public Health Quality Improvement Exchange. WIC Program Patient Flow Analysis . Thu, 05/14/2015 - 15:34. Available at https://www.phqix.org/content/wic-program-patient-flow-analysis. Accessed February 25, 2018.

Submission Status: 
Completed
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