WIC Program Patient Flow Analysis
The Salt Lake County Health Department in Utah sought to determine Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) clinic flow and client waiting times in six Salt Lake County WIC clinics. Data were collected about waiting times, appointments kept, and participant contact time using the Centers for Disease Control and Prevention's (CDC's) Patient Flow Analysis (PFA) software. After assessing the data, quality improvement (QI) goals were made for each clinic. The goals focused on clinic flow and decreasing waiting times. Patient flow analysis was repeated 1 year later to assess improvement.
Neville, B. Public Health Quality Improvement Exchange. WIC Program Patient Flow Analysis . Thu, 05/14/2015 - 15:34. Available at https://www.phqix.org/content/wic-program-patient-flow-analysis. Accessed November 21, 2018.