Utah Public Health Laboratory Customer Service Quality Improvement Project
Utah LHDs are a large and important customer base for the Utah Public Health Laboratory (UPHL). UPHL's primary goal is to improve communication with LHDs and strengthen the support provided to LHDs. This will improve the value of the services UPHL provides. For UPHL and to better meet the LHDs’ needs, staff must better understand and communicate the services they provide (or could provide) and how LHDs can access them. Collaborating directly with LHD staff to improve services will facilitate the ability to do this. Improving the ability to follow processes from start (offering a testing service) to finish (customers receive and understand laboratory results) and providing consultation in decision making after results are received will enhance support to LHDs to help them fulfill their mission. Streamlining processes and identifying ways to improve how UPHL serves its customers is the primary strategic aim.
Snow, L. Public Health Quality Improvement Exchange. Utah Public Health Laboratory Customer Service Quality Improvement Project. Thu, 06/23/2016 - 11:33. Available at https://www.phqix.org/content/utah-public-health-laboratory-customer-service-quality-improvement-project. Accessed February 25, 2018.
Background and Aim
Planning and Execution Details
|QI project 11.20.13v.3.pptx||3.91 MB|
|Analytics All Web Site Data QI project Sept 2014.pdf||131.93 KB|