Time Reduction in Conducting Point of Sale Real Estate Septic and Well Inspections

Summary

Impact Statement: 
By reducing the time to perform inspections of residential septic and well systems for real estate transactions, the Mahoning County District Board of Health made a positive economic impact in its community and improved customer service relations with local realtors.
Summary: 

The Mahoning County District Board of Health undertook a review of the wastewater program’s septic and well evaluation process. It was determined that due to changes in the health department’s workforce and turnover in the Realtors Association no one could define what constituted a “timely” inspection.

Using a force field analysis and process decision chart, the team came to consensus to complete the evaluations in 10 calendar days.

Following the Plan, Do, Check, Act (PDCA) process, the team met the defined measure and strengthened the relationship with the realtors.

Organization that conducted the QI initiative: 
Mahoning County District Board of Health
Citation: 

Smith, M. Public Health Quality Improvement Exchange. Time Reduction in Conducting Point of Sale Real Estate Septic and Well Inspections. Fri, 03/29/2013 - 19:37. Available at https://www.phqix.org/content/time-reduction-conducting-point-sale-real-estate-septic-and-well-inspections. Accessed May 27, 2018.

Submission Status: 
Completed
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Link to the resource where this submission is also published: 
http://www.mahoning-health.org/Portals/MCBOH/Documents/AnnualReports/2010%20Annual%20Report.pdf