Showing Up and Not Giving Up: Improving WIC Show Rates and Caseload in Deschutes County
Show rates are relatively consistent across Deschutes County WIC clinic locations and in Oregon. Past attempts to increase the show rate have not resulted in substantial or sustainable increases. During annual action planning for WIC, staff decided to use quality improvement (QI) methodology to improve the show rate. Methods employed included brainstorming problems and solutions, root cause analysis, and prioritization. Prioritized solutions were implemented to increase client show rates and improve caseload. Show rate, caseload, and qualitative data were reviewed before, during, and after the QI project. Solutions included creating educational material, reviewing and modifying the current reminder process, installing a family parking sign, and modifying the operating hours. Show rates varied by site after solutions were implemented. The total show rate in Bend continues on an upward projection, but Redmond rates did not improve as notably.
Spaulding, L. Public Health Quality Improvement Exchange. Showing Up and Not Giving Up: Improving WIC Show Rates and Caseload in Deschutes County. Wed, 04/25/2018 - 09:28. Available at https://www.phqix.org/content/showing-and-not-giving-improving-wic-show-rates-and-caseload-deschutes-county. Accessed March 3, 2024.