Redesigning the Onboarding Process


Impact Statement: 
Cecil County Health Department (CCHD) redesigned the onboarding process for new staff. As a result, most new staff reported that they understand their role at CCHD and found the onboarding process to be informative and useful. Onboarding education can improve staff members’ ability to meet community needs.

CCHD redesigned the onboarding process for new employees, volunteers, and interns in order to better engage, educate, and empower new staff. The quality improvement (QI) project identified key topics to be addressed during orientation, developed a new orientation with online resources that replaced a paper handbook, and created an onboarding checklist to ensure that onboarding is completed consistently. New employees who complete the onboarding process are asked to provide feedback via a survey. The feedback so far has been very positive.

Organization that conducted the QI initiative: 

Coulter, D. Public Health Quality Improvement Exchange. Redesigning the Onboarding Process. Tue, 04/11/2017 - 14:03. Available at Accessed July 25, 2024.

Submission Status: 
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Submitted by tkane on

In your survey, you asked if the info shared during the orientation was "informative" and "useful". I wonder if staff need more time to determine if the info was truly informative and useful. Maybe I missed this in your write up, but did you do a 6 and or 12 month follow-up survey? Would be interesting to know if information shared during orientation actually helped staff do their job a few months down the road. 

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