Redesigning the Onboarding Process
CCHD redesigned the onboarding process for new employees, volunteers, and interns in order to better engage, educate, and empower new staff. The quality improvement (QI) project identified key topics to be addressed during orientation, developed a new orientation with online resources that replaced a paper handbook, and created an onboarding checklist to ensure that onboarding is completed consistently. New employees who complete the onboarding process are asked to provide feedback via a survey. The feedback so far has been very positive.
Coulter, D. Public Health Quality Improvement Exchange. Redesigning the Onboarding Process. Tue, 04/11/2017 - 14:03. Available at https://www.phqix.org/content/redesigning-onboarding-process. Accessed March 3, 2024.