QI Leaders Academy Kaizen Program: The Frankfort 500
Ensuring that the community has safe, inspected food establishments is one of the most important public health activities that FCHD public health practitioners perform. Protecting the public’s health from foodborne illnesses and food handling violations is FCHD’s responsibility to Franklin County. FCHD staff live by the 10 Essential Public Health Services, and by having past-due inspections, they were failing to meet 2 of them. Before the Kaizen event, 134 food establishments had not recieved regular inspections.
The team used the Kaizen event approach to complete all steps of the improvement cycle in 5 days. The steps were as follows:
1. Understand the gap/goal and the current state in order to identify waste in the targeted work process.
2. Analyze the root causes of the prioritized issues to identify solutions.
3. Develop and test solutions to learn.
4. Continue to develop and test solutions to learn.
5. Install improvements and create a system for ongoing improvement.
As the event progressed, many QI and change management methods and techniques were applied.
FCHD planned to have all regular inspections of cost center 605 and 607 food establishments caught up by January 1, 2016. Starting on September 7, 2015, FCHD was behind on 34% of regular inspections. The team expected that by the end of 2015, inspections would be caught up, and current inspections would also be caught up.
Parker, B. Public Health Quality Improvement Exchange. QI Leaders Academy Kaizen Program: The Frankfort 500. Thu, 11/16/2017 - 14:39. Available at https://www.phqix.org/content/qi-leaders-academy-kaizen-program-frankfort-500. Accessed September 21, 2019.