One Referral, So Much Time: Maximizing Efficiency in the Nurse Family Support Services and Oregon MothersCare Referral Process
Neither the NFSS nor the OMC program had a consistent or standardized process to accept referrals from internal or external sources, leading to inefficiencies and confusion. For this reason, the Public Health Quality Council of DCHS identified improvement of the NFSS and OMC referral process as a 2016 quality improvement (QI) initiative. A DCHS workgroup, using QI methods, decreased the number of steps and the amount of time necessary to process referrals to Nurse Home Visiting by decreasing the number of systems used and moving from a manual referral process to an effective workflow in the electronic health record (EHR) system.
Olson, A. Public Health Quality Improvement Exchange. One Referral, So Much Time: Maximizing Efficiency in the Nurse Family Support Services and Oregon MothersCare Referral Process. Thu, 06/01/2017 - 13:10. Available at https://www.phqix.org/content/one-referral-so-much-time-maximizing-efficiency-nurse-family-support-services-and-oregon. Accessed September 21, 2019.