No Late Payments: Improving Invoice Processing in Boston
The Boston Public Health Commission consists of six disease-specific bureaus supported by several administrative offices. Staff from the Accounts Payable (AP) office collaborated with program staff to increase the percentage of invoices posted within 30 days by 15% over 5 months.
To test this improvement, a six-person team of directors and program staff participated in a quality improvement (QI) project to test three possible changes: assignment of specific roles for AP office staff, periodic rotation of these roles, and a checklist for programs to support collection of all the correct and necessary information to pay invoices in a timely fashion.
Over 5 months, the median percentage of invoices posted within 30 days improved by 22%. The team also reduced the number of days it took to resolve problem invoices from 20 days to 3 days.
Ebekozien, O. Public Health Quality Improvement Exchange. No Late Payments: Improving Invoice Processing in Boston. Mon, 12/04/2017 - 16:08. Available at https://www.phqix.org/content/no-late-payments-improving-invoice-processing-boston. Accessed September 21, 2019.
Background and Aim
Planning and Execution Details
|BPHC QI Storyboard_AP invoices for share.pdf||191.21 KB|