No Late Payments: Improving Invoice Processing in Boston

Summary

Impact Statement: 
The Boston Public Health Commission worked across departmental areas to improve the invoice payment process for their vendors. Timely payment contributes to improved relationships with these partners to collectively meet the community's health needs.
Summary: 

The Boston Public Health Commission consists of six disease-specific bureaus supported by several administrative offices. Staff from the Accounts Payable (AP) office collaborated with program staff to increase the percentage of invoices posted within 30 days by 15% over 5 months.

To test this improvement, a six-person team of directors and program staff participated in a quality improvement (QI) project to test three possible changes: assignment of specific roles for AP office staff, periodic rotation of these roles, and a checklist for programs to support collection of all the correct and necessary information to pay invoices in a timely fashion.

Over 5 months, the median percentage of invoices posted within 30 days improved by 22%. The team also reduced the number of days it took to resolve problem invoices from 20 days to 3 days.

Organization that conducted the QI initiative: 
Boston Public Health Commission
Citation: 

Ebekozien, O. Public Health Quality Improvement Exchange. No Late Payments: Improving Invoice Processing in Boston. Mon, 12/04/2017 - 16:08. Available at https://www.phqix.org/content/no-late-payments-improving-invoice-processing-boston. Accessed October 16, 2018.

Submission Status: 
Completed
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