Making an Impact on TNC DNR Establishment Billing

Summary

Impact Statement: 
Rural Wisconsin county improves the environmental health process for billing for water sampling, leading to more timely payment, less staff time, a standardized process, and a real time tracking process.
Summary: 

TNC establishments (transient non-community facility) are billed after a facility water sample is collected and anayzed by Lincoln County Health Department. Billing is done by the department's Program Assistant; and is tracked by an internal spreadsheet. Establishments that do not pay are sent a second bill, third bill, etc. if needed. Of the 92 establishment in 2016, 30 establishments (33%) were billed 2 or 3 times due to failure to pay initial bill. In this project, a new staff tracking system and process for billing was implemented as well as a $30 late fee was created for establishments to receive their operation licenese for the year. After implmenttation in 2017, 79% of the TNC DNR establishments paid their bill with the first billing.

 

Organization that conducted the QI initiative: 
Lincoln County Health Department
Citation: 

Williams, M. Public Health Quality Improvement Exchange. Making an Impact on TNC DNR Establishment Billing . Fri, 08/31/2018 - 22:16. Available at https://www.phqix.org/content/making-impact-tnc-dnr-establishment-billing. Accessed October 19, 2018.

Submission Status: 
Completed
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