Improving the Timeliness of Salmonella Investigation
Beginning in January 2015, the Santa Clara County Public Health Department initiated an employee development program in Six Sigma. Four project teams implemented DMAIC/Six Sigma methodology. They selected projects uniquely positioned to support the department's strategic vision, goals, and objectives. This project focused on the department's strategic priority of strengthening prevention and response to current and emerging infectious diseases. The Communicable Disease Prevention & Control program in the department wanted to decrease its time to investigation for Salmonella cases, an established program performance measure.
From September 2014 to March 2015, the program’s process for Salmonella case investigation was not as controlled as it needed to be to securely meet the performance measure of initiating the investigation within 48 hours of receipt by the program. The program saw some improvement to its process from January to March 2015 but decided to test three significant factors associated with barriers for timely Salmonella investigation based on its process from September 2014 to March 2015. Only one of the three factors was still a significant barrier from January to March 2015. The program’s process for Salmonella case investigation is now much more tightly controlled.
This Six Sigma project began shortly after another similar project, which was started out of the county’s Center for Leadership & Transformation (CLT), began in the Communicable Disease Prevention & Control program. The CLT project was pushing rapid change to transform county operations. The data from the Analyze phase of DMAIC supported the changes being driven by CLT project team members. Had the data not supported the interventions being tested, the Six Sigma and CLT members would have needed to decide about how to use the data to guide the changes within the program.
The following changes were implemented in April 2015: (1) the staffing assignment to the advice desk was shortened from weekly to daily, (2) notification of the clinician before initiating the phone call to the patient was discontinued, and (3) reports were distributed at time of receipt as opposed to the nurse manager batching the assignments. As a result, the average time to investigation for Salmonella cases decreased by 50%.
Webber, W. Public Health Quality Improvement Exchange. Improving the Timeliness of Salmonella Investigation. Mon, 10/12/2015 - 10:00. Available at https://www.phqix.org/content/improving-timeliness-salmonella-investigation. Accessed July 17, 2019.