Improving the Availability of Revenue Information in Challenging Budgetary Times


Impact Statement: 
Tazewell County Health Department (TCHD) followed a Kaizen QI process to decrease the time for completing the deposit and receipt process for fee revenue. The number of days from receipt to post decreased from 30 to 5, an 83% reduction. Additional improved outcomes resulted from the Kaizen process.

TCHD's revenue consists of checks that come in the mail and fees collected on site. It took an average of 30 days for the checks and fees to be posted on the accounting system after they were receipted. Staff thought this time frame was too long. It affected the ability to get timely revenue information and to budget, project, and close out grants. Staff also felt that the entire deposit process could be improved to reduce duplicated efforts, errors, and wait time. TCHD's QI plan allows staff to submit ideas for improvement. A request form was submitted in late 2015 and was accepted for a mini-Kaizen. The team consisted of four front-line staff members: the business operations supervisor, the business operations director, the administrator, and the assistant administrator. A mini-Kaizen was held in January 2016.

Organization that conducted the QI initiative: 

Kato, Y. Public Health Quality Improvement Exchange. Improving the Availability of Revenue Information in Challenging Budgetary Times. Tue, 08/07/2018 - 15:59. Available at Accessed November 29, 2023.

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