Improvement of Employee Drill Response in the Public Health Emergency Response Program
The Kane County Health Department (KCHD) observed a low response rate to call-down drills conducted with all employees. These drills are mandated as a part of the Public Health Emergency Response program, and they are designed to ensure that employees will be available to respond in the event of an emergency. The project aim was to increase the rate of response from an average of 69% as of December 2010 (with rates as low as 25%) to 95%, thus ensuring a more effective response to emergencies. Using the Plan-Do-Check-Act (PDCA) process, KCHD identified technical issues with the reverse-911 system, and a lack of staff understanding of the process as root causes. Several PDCA cycles retrained staff, redesigned the system by which staff respond to drills, and ensured regular updates to contact information. These cycles resulted in improvement to 90% between December 2010 and June 2011, a rate that has remained stable since the end of the project.
Sharp, J. Public Health Quality Improvement Exchange. Improvement of Employee Drill Response in the Public Health Emergency Response Program. Wed, 03/01/2017 - 12:31. Available at https://www.phqix.org/content/improvement-employee-drill-response-public-health-emergency-response-program. Accessed August 17, 2019.
Background and Aim
Planning and Execution Details
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