Designing an Organizational Performance Management System
Response by Les Beitsch, MD, JD
In this paper titled "Performance Management and Cultural Transformation Using the PDCA Approach," the authors describe a framework for public health organizations to facilitate the successful transition from performance measurement to active, real-time use of data for performance management. Three performance management models are used as examples. Each one shares the common purpose of providing timely operational intelligence to help make informed decisions at all levels of the organization. The preferred model selected (whether one of the three examples or another model) should reflect the culture, desired future state, and resources of the public health agency. The following key questions are addressed: How are standards operationalized? How are targets established? What mechanisms are available to help prioritize the areas that need improvement? How do we make quality improvement into a system?
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