Decreasing Wait Times at a Reproductive Health Clinic
The Carroll County General Health District, in response to patients' desire to spend less time waiting in its clinics, sought to reduce the time a patient spends in the reproductive health clinic. Many patients in the reproductive health clinic were voicing their displeasure with the time they had to wait throughout their visit. Through the use of flowcharts, histograms, and a fishbone diagram, the team determined that the way it handles and distributes paperwork throughout a patient's visit needed to be changed. The team eliminated redundant paperwork, made paperwork available on the website, and provided the option for patients to fill out paperwork while they waited in an exam room for the practitioner. The team reduced the average time a patient is at the clinic by slightly more than 6 minutes. The goal was 6.5 minutes. The team will continue with the changes because the post-intervention time studies were conducted with one fewer staff member working in the clinic.
Allende, L. Public Health Quality Improvement Exchange. Decreasing Wait Times at a Reproductive Health Clinic. Wed, 05/28/2014 - 21:59. Available at https://www.phqix.org/content/decreasing-wait-times-reproductive-health-clinic. Accessed January 16, 2019.