Customer Satisfaction Survey Improvement Process
DOH-Manatee in Florida increased customer survey responses (by using electronic surveys offered on tablets) from an average of 12 customer responses per month in 2015 to an average of more than 1,000 customer responses per month during the last 6 months of 2017.
Drawdy, L. Public Health Quality Improvement Exchange. Customer Satisfaction Survey Improvement Process. Wed, 04/04/2018 - 12:29. Available at https://www.phqix.org/content/customer-satisfaction-survey-improvement-process. Accessed January 15, 2019.