I recently partnered with a colleague to develop a training called "Competencies for Quality Leaders in Public Health". The training was designed for "rookie" quality leaders and the purpose was to improve their professional capabilities and increase their confidence to serve as effective QI coaches and champions.
The 3-part training included:
- A half-day, in person workshop
- A work period for participants to develop and execute a goal-setting worksheet related to the identified compentency areas and
- A wrap-up webinar to celebrate accomplishments of the work period and discuss next steps for each individual and participating organization
The competency areas covered in the training and the rationale for including each competency area in the training is described here:
- Role and necessity of agency QI leaders - Quality leaders should understand the role of QI coaches and champions so that organizational QI activities may be carried-out and new QI leaders can be cultivated and trained.
- Plan - Do - Study - Act - Quality leaders should be well versed in the fundamentals of QI including use of PDCA (or another model) to promote the use of a deliberate and defined improvement process.
- QI Tools - Quality leaders should possess the knowledge and skills to use common QI tools; they should also be able to describe proper selection and use of tools.
- "FEAT" (Facilitation Skills, Effective Meeting Skills, Adult Learning Concepts and Team Development) - Serving as an effective quality leader is a feat that requires more than expertise in QI.
- Leadership concepts for quality leaders - Quality champions and coaches have many opportunities to practice leadership.
Based on YOUR experience as a public health QI LEADER -- What competencies should public health practitioners possess to be effective quality leaders?