Assessing HEALTH’s Quality Improvement Culture

Summary

Impact Statement: 
How might your health department track the trajectory and evolution of its QI and performance management system? Learn how Rhode Island Department of Health developed a survey tool to assess progress and measure QI uptake.
Summary: 

In 2012, the Rhode Island Department of Health (HEALTH) introduced a quality improvement (QI) initiative and has since applied for national accreditation through the Public Health Accreditation Board (PHAB). HEALTH’s ultimate goal to pursue accreditation is to develop and cultivate a QI culture.

About 15 staff members are trained each year, and they identify a program performance issue to develop and complete an outcomes-based QI project 8 to 10 months after training completion.

Organization that conducted the QI initiative: 
HEALTH
Citation: 

Tinajero, A. Public Health Quality Improvement Exchange. Assessing HEALTH’s Quality Improvement Culture. Mon, 06/15/2015 - 10:18. Available at https://www.phqix.org/content/assessing-health%E2%80%99s-quality-improvement-culture. Accessed May 26, 2018.

Submission Status: 
Completed
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Comments

Submitted by adaniels on

Thanks for this great resource on another health department's experience using the NACCHO roadmap to a culture of QI.

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Submitted by judyjh on

Hi,  great work!  I'm wondering how you are dealing with/planning for staff turnover.  We are experiencing high rates of staff turn-over (30% last year), due largely to retirements, and a lot of our QI knowledge is walking out the door.  Have you done any thinking or planning to address this issue? Thanks!

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Judy Hall
Department of Health
Washington State

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