Adult Health Clinic Patient Services

Summary

Impact Statement: 
Cumberland County Health Department achieved dramatic improvements in the quality of services offered by their Adult Health Clinic through a Kaizen event. Prescription refill wait times decreased from as long as 6 weeks to less than 72 hours, and referrals to specialists, many of which had lengthy delays or were ignored altogether until the next appointment, are now promptly processed and tracked. Additional improvements included modifying job assignments to make better use of registered nurses and medical assistants/nursing assistants, more organized medical records storage, enhanced signage, enhanced patient satisfaction, a new “patient-first” mentality among agency staff, and a greatly improved patient show rate.
Summary: 

The Adult Health Clinic (AHC) patient services quality improvement (QI) project aimed to increase effectiveness, efficiency, and timeliness of provision of medical services.

Organization that conducted the QI initiative: 
Cumberland County Health Department
Citation: 

Tran-Phu, L. Public Health Quality Improvement Exchange. Adult Health Clinic Patient Services. Wed, 05/28/2014 - 22:11. Available at https://www.phqix.org/content/adult-health-clinic-patient-services. Accessed May 27, 2018.

Submission Status: 
Completed
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