Achieving Agency-Wide Tobacco Outreach Coordination
Several program areas within 5 of the 15 Minnesota Department of Health (MDH) divisions focus on reducing tobacco use and exposure to secondhand smoke among adults and children. However, this work is not coordinated across divisions, resulting in inefficiencies in outreach efforts, including providing technical assistance, information, and referral; distributing grants/funds; ensuring compliance; distributing materials; collecting and analyzing data; and promoting events. The QI team used the Plan, Do, Study, Act (PDSA) methodology. The Plan stage consisted of defining coordination, identifying project metrics, conducting baseline surveys, and completing a current state analysis of tobacco outreach efforts within MDH. Two improvement theories were developed to focus on building relationships among staff to increase coordination across divisions. The Do phase involved testing a targeted staff directory and tobacco outreach networking events. These two interventions allowed staff to meet and learn about each other’s tobacco outreach work. The project team observed improvements in all metrics related to coordination, including exceeding the project aim, during the Study phase. A key accomplishment during the Act phase was sponsor approval of several recommendations to sustain this work. Five of the eight recommendations have agency-wide implications and reach, including adopting semiannual tobacco outreach events, adding staff photos to the agency directory and in Microsoft Outlook e-mails, inserting collaboration language in all position descriptions, and continuing to monitor the perceived authority to collaborate on the annual organizational survey.
Lenartz, S. Public Health Quality Improvement Exchange. Achieving Agency-Wide Tobacco Outreach Coordination . Thu, 04/02/2015 - 13:41. Available at https://www.phqix.org/content/achieving-agency-wide-tobacco-outreach-coordination. Accessed August 17, 2019.