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Striving to Create a Welcoming Environment for Limited English Proficiency Clients
Harford County Health Department (HCHD) intends to improve its approach for addressing the needs of limited English proficiency (LEP) populations residing in Harford County. Currently, individual HCHD programs are approaching LEP population needs in program-specific ways. This approach has led to a lack of uniformity in procedures and inconsistency in how clients interact with different HCHD programs which, in turn, has resulted in relatively minimal use of LEP language services. HCHD staff believe that by improving the availability and standardization of translation services, it will be able to more appropriately serve LEP clients.
Through a continuous quality improvement (CQI) process, HCHD will improve and standardize the approach that all of its public health programs are taking to better meet LEP population needs. The improvement process will bring together HCHD staff from all of the programs to develop a consistent and more user-friendly protocol which, in turn, will lead to greater use of LEP services. Ultimately, HCHD staff hope that strengthening the approach for meeting LEP needs will lead to improved access to health services for culturally diverse populations and reduce racial and ethnic health disparities in the county.
McIntosh, L. Public Health Quality Improvement Exchange. Striving to Create a Welcoming Environment for Limited English Proficiency Clients. Wed, 03/08/2017 - 13:15. Available at https://www.phqix.org/content/striving-create-welcoming-environment-limited-english-proficiency-clients. Accessed March 3, 2024.
Background and Aim
Planning and Execution Details
|LEP Story Board.pdf